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GAGE DIAMONDS RETURN POLICY

FREE 30-DAY RETURN POLICY

Gage Diamonds takes great pride in knowing our diamonds, rings and jewelry are of the highest standard and quality and we stand behind every item we sell. If you are not 100% satisfied with your purchase within the first 30 days, we will give you a full refund. We will not charge a restocking fee and will even provide you a prepaid shipping label to make the process easier.

Please note that GAGE Diamonds will only accept returned items in their original, unworn and undamaged condition accompanied by its original packaging and documentation. Due to their personalized nature, custom orders and any items that have been modified, resized or engraved are subject to a 15%-25% restocking fee or may not be eligible for a return.

On occasion, some items may be completely exempt from our return policy and this information will be provided to you before purchase. Items that are marked Final Sale will not be eligible for return.

Shipping costs, engraving costs and the cost of appraisal documents are non-refundable.

Please email us at engage@gagediamonds.com to request a return.

Free 30-Day Return Conditions

  1. Items must be returned within 30 days of shipment.
  2. Returned items must be in an unworn, undamaged condition accompanied by its original packaging and documentation. Missing certificates will incur a $200 fee.
  3. Items that show signs of considerable wear will not be accepted.
  4. Items that have been engraved, modified, resized or damaged are not eligible for returns.
  5. Due to their personalized nature, custom orders are subject to a 15%-25% restocking fee.
  6. Final Sale items are not eligible for returns or refunds.
  7. Shipping costs, engraving, appraisal costs or resizing fees are non-refundable.

Returning An Order

  1. If you'd like to return an item please contact Gage Diamonds within 30 days of your shipment date by emailing us at engage@gagediamonds.com. Please include your order number in the email. Orders that qualify for free return shipping will be emailed a prepaid shipping label. Customers that do not qualify for free return shipping can purchase a FedEx shipping label from Gage Diamonds.
  2. For all returns and exchanges customers must include all original packaging, documents and certificates. Missing certificates will incur a $200 fee. For security reasons we recommend that you do not list the recipient as Gage Diamonds and instead use Gage. Do not write diamonds, engagement ring, jewelry or other similar words anywhere on the packaging. We advise to bouble box your package - put the small jewelry box in a small FedEx box and place inside a Medium FedEx box. Affix your FedEx label to the outer box.
  3. Take your item to a staffed FedEx location and obtain a receipt. Your receipt will serve as proof of shipment in the event insurance is required. Gage Diamonds and FedEx are not responsible for boxes left in FedEx drop boxes or if customers do not a have a receipt confirming shipment.
  4. If you prefer to use your own shipping carrier, we recommend that you only use a carrier that provides adequate insurance for the value of your item and one that requires an adult signature upon delivery. If you choose to arrange your own shipping method, Gage Diamonds will not be responsible for items lost or damaged in transit. Items that are returned without a return authorization number will not be eligible for a refund.
  5. Return Authorizations are active for 5 business days from the date of issue and your package must be postmarked within the 5 business days.